cicak Casino & Sportsbook FAQ

We at cicak ask for three pieces of information to verify your identity. First, a government-issued ID card — this can be your national ID, passport, or driving licence. Second, a clear photo of your face taken during verification so we can confirm you match your ID. Third, your full legal name and date of birth as they appear on your ID. You will upload these through the cicak app in the Account → Verification section. The process typically completes within one business day. If your application is declined, we notify you via email with a reason and instructions to resubmit. If you have questions about what documents we accept in your region (Jakarta, Surabaya, Bandung, Medan, or elsewhere), contact our support team via the Help button in the app.

Yes. We at cicak accept bank transfers from online payment, e-wallet, mobile banking, and local payment — Indonesia's four major state and private banks. To deposit via bank transfer, go to the Wallet section in the cicak app, select Bank Transfer, choose your bank, and follow the on-screen instructions to generate a unique account number. You then transfer the amount from your bank's mobile app or online portal to that cicak account number. The deposit usually appears in your cicak wallet within one to two hours on weekdays; weekend processing may take longer. We also support faster payment methods like online payment, e-wallet, mobile banking, local payment, and online payment if you prefer subject to verification. All transactions to cicak are encrypted and secure.

Before you place your first market on Liga 1 or Piala Indonesia, sit at a live blackjack or roulette table, or try a slot game like Aviator or Sweet Bonanza, we recommend reading three resources. First, the game or market rules specific to what you want to enter — these set out the minimum bet, settlement timing, and payout structure. Second, our Terms of Use, which explains your rights and our obligations to you as a cicak user. Third, the Jurisdiction Notice in our legal section, which clarifies that our services are available only where local law permits and that you are responsible for verifying compliance. You can find all three documents in the cicak app under Settings → Legal, or visit the cicak website directly. If anything is unclear, contact our support team.

No. We at cicak allow one account per person. If you already have a cicak account and open a second one, we may restrict both accounts or ask you to consolidate. Our terms prohibit duplicate accounts because they create compliance and security risks. If you have lost access to your existing cicak account (forgotten password, old email, or phone number change), contact our support team and we will help you recover it. If you want to close your current account and start fresh, we can do that too — just note that any balance in your closed account must be withdrawn to your nominated payment method (e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer) before closure.

Deposits via e-wallet, mobile banking, and local payment are the fastest method we offer. Open the cicak app, tap Wallet → Deposit, select your payment method (online payment, e-wallet, or mobile banking), and enter the amount you want to add. The app redirects you to your payment app's login screen, where you confirm the transfer. Once you authorise it, the money appears in your cicak wallet instantly — usually within seconds. You do not need to enter a separate account number; we handle the routing automatically. If the transfer fails, the payment app will tell you why (insufficient balance, network issue, or account restriction), and your money stays in your payment account. You can then retry or choose a different payment method like local payment, online payment, or bank transfer.

Our loyalty programme rewards players who stay active on cicak over time. As you deposit and participate in markets and tables, you earn loyalty points. The more you earn, the higher your tier rises — and higher tiers unlock benefits such as faster withdrawals, priority support, and personalised match alerts for Liga 1 and Piala AFF. You do not need to do anything special to join; you are enrolled automatically when you create your cicak account. You can see your current tier, points balance, and upcoming benefits in the Account → Loyalty section of the app. Tier status resets annually, so the programme starts fresh at the beginning of each calendar year. Contact our support team if you have questions about your tier or want to understand the exact benefits available at each level.

We at cicak take data protection seriously. Your personal information — name, email, phone number, ID documents, and payment details — is encrypted on our servers using industry-standard security protocols. We do not sell or share your data with third parties. Payment card details are tokenised, meaning we do not store the full number; we store a secure reference instead. Your transaction history and account balance are stored on our servers, not on your phone. If you want to download a copy of all the data we hold about you, submit a request via the app's Help button and include "Data Access Request" in the subject line. We will provide it within ten business days. For full details on how we collect, use, and protect your data, read our Privacy Policy in Settings → Legal.

To contact our cicak support team, open the app and tap the Help button (usually at the bottom of the screen or in Settings). You will see a form to describe your issue. Tell us what happened, when it happened, and which part of the app was affected — for example, "I tried to withdraw to e-wallet on 15 January at 14:00 and the transaction showed 'pending' but never completed." Include your username and any error messages you saw. Our team reviews all tickets during business hours and will reply via email or in-app notification. Response time is typically within one to two hours on weekdays. If your issue is urgent (account locked, suspicious activity, or a large withdrawal stuck), mention that in your message so we prioritise it. We also offer live chat support during peak hours around Liga 1 matches and Piala Indonesia tournaments.