cicak Terms of Use

When you open an account on cicak, you agree to our terms of use. These terms set out how we operate, what we expect from you, and how disputes are resolved. We keep our terms straightforward — no hidden clauses or surprise restrictions. Our goal is to make cicak a transparent platform where you understand exactly how your account works, how deposits and withdrawals settle, and what happens if something goes wrong.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online gaming or wagering is prohibited. cicak operates in supported regions across Southeast Asia, with a focus on Indonesia and neighbouring markets where our payment partners and regulatory framework align.

This page covers account opening, deposits and withdrawals, bonus terms, market rules, and dispute resolution. If you have questions about any of these topics, our support team responds in English via live chat in the cicak app. We update these terms periodically — we notify you of material changes via email and in-app notification.

Account opening and eligibility on cicak

Who can open a cicak account

To open an account on cicak, you must be at least 18 years old and a resident of a jurisdiction where our services are available. We verify your age and identity during account setup — you provide your name, phone number, and a valid ID. This verification is one-time and takes a few minutes. After verification, you can deposit, enter markets, and withdraw winnings anytime.

We do not allow multiple accounts per person. If we detect duplicate accounts, we close all but one and may forfeit any balance. We also do not allow account sharing — your cicak account is for your use only. If someone else accesses your account without permission, we are not liable for their activity, but we recommend you change your password immediately and contact our support team.

Deposits and withdrawals on cicak

We accept six instant payment methods: QRIS, e-wallet, mobile banking, local payment, online payment, and e-wallet. We also accept bank transfers through mobile banking, local payment, online payment, and e-wallet. Deposits via instant methods settle within seconds. Bank transfers typically process within an hour during business hours. There are no deposit fees — the amount you transfer is the exact amount that credits to your cicak wallet.

Withdrawals work the same way. After one-time account verification, you can withdraw to any of our six instant payment methods or to your bank account. Funds arrive within seconds for instant methods and within an hour for bank transfers. We do not hold withdrawals in pending queues or delay payouts. Your cicak account balance updates immediately after each transaction.

We reserve the right to decline a withdrawal if we suspect fraud or if your account violates our terms. If we decline a withdrawal, we notify you via email and in-app message with the reason. You can contact our support team to dispute a declined withdrawal or ask for clarification.

Bonus terms on cicak

cicak may offer bonuses to new or existing account holders. Any bonus offer is optional — you can decline it. Bonus terms are published before you accept, including any wagering requirements, game restrictions, or expiry dates. We do not hide bonus conditions. If a bonus has a wagering requirement, we display it clearly — for example, "our matching offer bonus, 5x wagering requirement on selected games."

Bonuses are subject to our discretion. We may withdraw or modify bonus offers at any time. If you abuse a bonus — for example, by entering and immediately withdrawing without playing — we may forfeit the bonus and any winnings derived from it. We also reserve the right to close your account if we detect bonus abuse or fraud.

Market rules and dispute resolution on cicak

How cicak settles markets

Each market on cicak — football matches, live-dealer games, slots, esports tournaments — has its own rules. We publish these rules in each market's info panel before you enter. Settlement is instant: when a match ends or a game round concludes, your account updates within seconds. We do not hold results in pending queues or delay settlement.

If a match is postponed, cancelled, or abandoned, we settle according to the rules published in that market. For example, if a Liga 1 match is postponed, we may void all entries and refund your stake, or we may settle based on the rescheduled date — the rule is published upfront. If a live-dealer game experiences a technical fault, we replay the round or refund your stake depending on the fault type.

We do not alter odds or settlement after a market closes. All odds are final at the moment you enter. If you believe a market was settled incorrectly, you can dispute it within 48 hours by contacting our support team. We review disputes and respond within 24 hours.

Dispute resolution and complaints

If you have a complaint about cicak — a settlement dispute, a payment issue, or any other concern — contact our support team via live chat in the cicak app. We respond in English within minutes during business hours. We keep a record of all complaints and resolutions in your cicak account under "Support History."

If we cannot resolve your complaint within 48 hours, we escalate it to our management team. We notify you of the escalation via email and in-app message. We aim to resolve all complaints within 7 days. If you remain unsatisfied after our internal process, you can escalate to our external dispute resolution partner — details are provided in your escalation notice.

cicak operates transparently — our terms are clear, our settlement is instant, and our support team responds to disputes within hours.

Jurisdiction and liability

cicak operates in supported jurisdictions where local law permits. Our services are not available in jurisdictions where online gaming or wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services to users in restricted jurisdictions, and we enforce this through account verification and payment-method checks.

cicak is not liable for indirect or consequential damages — for example, lost profits or emotional distress. Our liability is limited to the amount you have deposited on cicak in the past 12 months. We are not liable for third-party payment failures, network outages, or other events beyond our control. We are liable for our own negligence or breach of these terms.

These terms are governed by the laws of the jurisdiction where cicak operates. Any legal action must be brought in the courts of that jurisdiction. We encourage you to resolve disputes through our internal process first — it is faster and less costly than litigation.